Ombudsstelle

Ombudsstelle

Pursuant to Art. 79 para. 1 FIDLEG, Ellstone AG is obliged to inform its clients about the possibility of a mediation procedure with the ombudsman's office. This must be done when entering into the business relationship (a); when rejecting a legal claim asserted by the client (b); and at any time upon request (c).

The ombudsman's office is neutral, provides competent information and acts as an independent mediator in disputes. As a result, time-consuming, expensive and protracted court proceedings can be avoided. Since August 2020, Ellstone AG has been affiliated with the "Ombudsman's Office for Financial Service Providers (OFD)".

Verein Ombudsstelle Finanzdienstleister (OFD)
Bleicherweg 10, 8002 Zürich
www.ofdl.ch